Refund policy

REFUND AND RETURN POLICY

Last updated: 1 October 2026

This Refund and Return Policy applies to purchases made from Auremont Club through auremontclub.shop.

This policy is intended to operate alongside your rights under applicable UK consumer protection law. Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded.

1. CHANGE-OF-MIND RETURNS

We accept eligible change-of-mind returns requested within 30 days after the customer receives the order.

To qualify for a change-of-mind return, the product must:

Be unused, unworn and in its original condition;
Include all original packaging, protective films, tags, manuals and accessories;
Show no signs of wear, adjustment, damage, alteration or use; and
Be accompanied by valid proof of purchase.

To request a return, contact support@auremontclub.shop before sending the product. Returns under our additional commercial offer sent without prior authorisation may not be accepted. This does not restrict statutory cancellation or fault remedies.

Customers are responsible for change-of-mind return shipping costs. Original shipping charges are not refundable unless required by law.

The conditions above govern our additional 30-day commercial return offer. For eligible online purchases, you may also cancel without giving a reason by notifying us within 14 days after delivery, and then return the goods within a further 14 days. You may inspect the goods as you would in a shop; missing protective films or packaging do not automatically remove this statutory right. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Standard outbound delivery charges are refunded where required by law.

2. DAMAGED, FAULTY OR INCORRECT PRODUCTS

Please inspect your order when it arrives.

If your product is damaged, faulty, materially different from its description or you receive the wrong product, contact us as soon as possible at support@auremontclub.shop. Please include your order number, a description of the issue and clear photographs or videos where appropriate.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Faulty, damaged or incorrectly supplied goods may qualify for statutory remedies.

You normally have a short-term right to reject non-conforming goods within 30 days of delivery. After that period, a repair or replacement may be available, followed by a price reduction or final rejection where the statutory conditions are met. These rights are independent of our commercial return conditions.

Auremont Club will cover reasonable return shipping costs where a product is confirmed to be faulty, damaged, incorrect or otherwise covered by applicable UK consumer protection law.

3. NON-RETURNABLE PRODUCTS

Change-of-mind returns may not be accepted for:

Products that have been worn, used, damaged or altered after delivery;
Products with missing packaging, accessories, tags or protective materials;
Personalised, engraved or custom-made products;
Gift cards;
Clearance or final-sale products clearly marked as non-returnable before purchase; and
Products that cannot be returned for hygiene or safety reasons once opened.

These exclusions apply only to our additional commercial return offer. They do not remove statutory remedies for faulty or misdescribed goods. Sale or clearance status and missing packaging do not, by themselves, exclude statutory cancellation rights; statutory exceptions apply only where the law provides for them.

4. RETURN PROCESS

To request a return:

Email support@auremontclub.shop with your full name and order number. You may describe the issue, but no reason is required for statutory cancellation.
Request return instructions and authorisation. Prior authorisation is required for our additional commercial return offer, but is not a condition of exercising statutory rights.
Package the product securely with all original items.
Send the return using a tracked shipping service.

Do not send returns to our contact address unless our support team specifically instructs you to do so.

Auremont Club is not responsible for change-of-mind returns that are lost or damaged during return transit.

5. REFUNDS

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.

For statutory cancellations, we will issue the refund without undue delay and within 14 days of receiving the goods back or evidence that they have been sent back, whichever is earlier, subject to applicable legal rules. Statutory refunds for rejected faulty goods will be made within the applicable legal deadline. Bank processing times do not extend our deadline for issuing a refund.

6. EXCHANGES

The fastest way to exchange an eligible product is to contact us at support@auremontclub.shop. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative product, store credit or refund, depending on your rights and the circumstances.

7. ORDER CANCELLATIONS

We will make reasonable efforts to accommodate changes before dispatch. Processing or dispatch does not remove a statutory right to cancel an eligible online order. If the order has already been dispatched, you may need to return the goods under the applicable cancellation or return procedure.

8. CONTACT

Auremont Club
Operated by RICARTE COMMERCE LTD
71-75 Shelton Street
London, WC2H 9FD
United Kingdom

Email: support@auremontclub.shop
Customer service hours: Monday–Friday, 9:00 am–6:00 pm, UK time.

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