Privacy policy

Last updated: 1 October 2026

Auremont Club, operated by RICARTE COMMERCE LTD, respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit auremontclub.shop, place an order, contact us or otherwise interact with our services.

RICARTE COMMERCE LTD is the controller of personal information handled for the purposes described in this policy. We process personal information in accordance with the UK GDPR, the Data Protection Act 2018 and applicable UK privacy and electronic communications law, as amended.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

Your name, billing address and delivery address;
Your email address and telephone number;
Order, transaction, return and customer-support information;
Payment-related information processed by our payment providers;
Account information and communication preferences;
Device, browser, IP address and website usage information;
Cookies and similar technology data;
Reviews, survey responses and competition entries; and
Any information you voluntarily provide when contacting us.

We generally do not directly store complete payment card details. Payments are processed by authorised third-party payment providers.

2. HOW WE COLLECT INFORMATION

We may collect information:

Directly from you when you place an order, create an account or contact us;
Automatically when you use our website;
From Shopify and service providers involved in processing orders;
From payment, delivery, analytics, advertising and fraud-prevention providers; and
From publicly available sources where legally permitted.

3. HOW WE USE INFORMATION

We may use personal information to:

Process payments, orders, deliveries, returns and refunds;
Provide customer service;
Communicate about orders or account activity;
Operate, maintain and improve our website;
Personalise shopping experiences;
Detect fraud, misuse and security threats;
Maintain business, tax and transaction records;
Comply with legal and regulatory obligations;
Resolve complaints and enforce our terms; and
Send marketing communications where consent or another lawful basis exists.

Our lawful bases include performing a contract for orders and related services, legal obligations for required business records, and legitimate interests in security, fraud prevention and improving our services where those interests are not overridden by your rights. Where required, we rely on consent for optional cookies and marketing. You may withdraw consent at any time without affecting earlier lawful processing. Promotional email is sent only where permitted by applicable law; you may unsubscribe using the link in the message or by contacting us.

4. DISCLOSURE OF INFORMATION

We may disclose personal information to organisations that help us operate our business, including:

Shopify and ecommerce service providers;
Payment processors and financial institutions;
Warehouses, suppliers, fulfilment partners and delivery carriers;
Website hosting, IT, security and data-storage providers;
Analytics, advertising and marketing providers;
Professional advisers, insurers, accountants and legal advisers; and
Government authorities where required or authorised by law.

We do not sell personal information in the ordinary meaning of selling customer databases for money.

5. OVERSEAS DISCLOSURE

Some service providers may process or store information outside the United Kingdom.

Depending on the providers used, overseas recipients may be located in countries including Australia, Canada, the United States, the United Kingdom, countries within the European Economic Area and countries where our technology, payment, fulfilment or delivery providers operate.

Privacy laws in those countries may differ from UK laws. Where required, overseas transfers must be covered by an applicable UK adequacy regulation or another lawful safeguard, such as the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses. You may contact us for information about the safeguards applicable to your data.

6. SHOPIFY

Our store is hosted by Shopify. Shopify processes personal information to provide its ecommerce platform, checkout, security and related services.

Shopify’s own handling of personal information is governed by its applicable privacy documentation.

7. COOKIES

We use cookies and similar technologies to:

Keep the website functioning;
Remember preferences and cart contents;
Understand website performance;
Prevent fraud and improve security; and
Measure and personalise advertising where permitted.

Where legally required, optional analytics and advertising technologies are used only with your consent. You may change or withdraw your choices through the cookie controls provided on the website and also control cookies through your browser settings. Disabling some cookies may affect website functionality.

8. DATA SECURITY

We use reasonable administrative, technical and organisational measures to protect personal information.

However, no online transmission or storage system is completely secure. Customers are responsible for keeping account credentials confidential and notifying us of suspected unauthorised access.

9. RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including satisfying legal, accounting, tax, fraud-prevention and dispute-resolution obligations.

When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, where appropriate.

10. ACCESS AND CORRECTION

You may request access to personal information we hold about you or ask us to correct inaccurate or outdated information. Depending on the circumstances, you may also request erasure, restriction of processing or data portability, and withdraw consent. You have the right to object to processing based on legitimate interests and an unconditional right to object to direct marketing.

Send your request to support@auremontclub.shop. We may need to verify your identity before completing the request. We normally respond to rights requests within one month; any lawful extension and its reason will be explained.

In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where legally required.

11. PRIVACY COMPLAINTS

If you believe we have mishandled your personal information, contact support@auremontclub.shop with details of your concern.

We will acknowledge and investigate the complaint within a reasonable period. We aim to provide a response within 30 days.

You may complain to the Information Commissioner’s Office (ICO) at ico.org.uk, whether or not you have first contacted us.

12. CHILDREN

Our website is not directed at children under 18. We do not knowingly collect personal information directly from children without appropriate authorisation.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect operational, legal or regulatory changes. The current version will be published on this page with its updated date.